Course Summary
The Robotic Process Automation Foundation (RPAF) course offers a comprehensive introduction to RPA concepts and technologies, equipping professionals with the foundational knowledge needed to leverage automation within organizations. By understanding RPA, participants will gain insights into how automating repetitive tasks can dramatically improve efficiency, reduce costs, and enhance quality. The course focuses on how businesses, particularly in industries like finance and insurance, can use RPA to streamline workflows, reduce human error, and improve overall operational performance.
The course highlights the growing importance of RPA, which is becoming an essential tool for organizations aiming to stay competitive. Gartner’s research projects that RPA technologies could reduce operational costs by 30% by 2024, underlining the significance of adopting automation practices. Participants will learn how RPA enables businesses to automate routine processes, leading to better customer satisfaction, higher operational efficiency, and a significant boost in quality levels across various functions.
As a vendor-neutral program, the RPA Foundation course provides practical, hands-on guidance aligned with the Service Automation Framework, ensuring learners gain real-world skills in RPA implementation. The course covers key aspects such as workflow design, creating and managing bots, and setting up automation scripts. Additionally, participants will explore essential quality criteria for RPA design and implementation best practices, preparing them for success in the RPA Foundation certification exam. This course offers a solid foundation for professionals eager to begin their journey with robotic process automation and take advantage of its transformative capabilities.
detailed course Information
The learning objectives of the Robotic Process Automation Foundation (RPAF) course include:
- Understanding the history, core benefits, and business drivers of Robotic Process Automation (RPA).
- Recognizing how RPA helps organizations reduce operational costs while maintaining high service quality.
- Exploring the interrelationship between RPA, Service Automation, and Business Process Automation (BPA).
- Gaining insight into the technical structure and components of RPA platforms.
- Learning RPA workflow design methodologies, including activity planning, variables, arguments, data types, and collections.
- Understanding how to specify sequence and control flow in RPA workflow design.
- Mastering common RPA functions and techniques such as Excel automation, database automation, text extraction, and email automation.
- Learning how to monitor RPA performance, including logs, audits, alerts, role management, quality controls, exception handling, and continual improvement practices for RPA projects.
These learning objectives equip participants with the foundational knowledge and practical skills to understand and design RPA solutions. The RPA Foundation course prepares learners to apply these techniques in real-world scenarios and to achieve certification, driving operational excellence through automation.
The RPA Foundation Foundation course is a structured and interactive program designed to equip participants with a comprehensive understanding of RPA Best Practices. The course is divided into distinct modules, each focusing on a key aspect of service automation, delivered through engaging sessions with real-world applications.
Module 1: Introduction to RPA
- Overview of Robotic Process Automation and its benefits.
- Understanding the business drivers for RPA implementation.
- Exploring RPA’s relationship with Service and Business Process Automation.
Module 2: RPA Platforms and Architectures
- Introduction to the technical components of RPA platforms.
- Understanding the role and characteristics of robots and bots.
- Overview of automation orchestration in RPA environments.
Module 3: RPA Process Design
- Defining suitable processes for RPA implementation.
- Best practices for process visualization and workflow creation.
- Understanding different types of workflows: sequences, flowcharts, and transactional processes.
Module 4: Structuring RPA Workflows
- Working with variables, data types, and collections in workflows.
- Sequencing activities and managing control flow in workflows.
- Integrating RPA workflows with external databases and systems.
Module 5: Common RPA Functions and Techniques
- Automating Excel, databases, text extraction, and web browsers.
- Using RPA for email automation and process handling.
- Understanding best practices for applying these functions in workflows.
Module 6: Monitoring and Control in RPA
- Defining KPIs and monitoring system event triggers in RPA.
- Configuring logs, audits, alerts, and role management.
- Setting up monitoring for image and element triggers.
Module 7: Quality Control and Exception Handling
- Managing common exceptions and implementing exception handling.
- Utilizing logging and debugging techniques for error reporting.
- Applying quality control processes to ensure RPA effectiveness.
Module 8: Automation Orchestration
- Introduction to automation orchestration and its role in RPA.
- Managing tasks, activities, and actions within orchestration.
- Aligning orchestration with organizational RPA strategies.
Module 9: Setting Up RPA Projects
- Planning RPA projects and engaging key stakeholders.
- Establishing an RPA Centre of Excellence.
- Defining roles and responsibilities in RPA project management.
Module 10: Sample Exam and Official Examination
- Review of key course materials and concepts.
- Practice with a sample exam to test knowledge.
- Official RPA Foundation exam for certification.
This course provides participants with the knowledge and skills needed to design, implement, and optimize RPA services within their organizations. By the end of the program, learners will have a strong foundation in RPA principles and be prepared to successfully complete the APMG RPA Foundation certification exam.
The target audience for the RPA Foundation course includes:
- Business Analysts – Professionals looking to understand how RPA can be applied to automate business processes and improve operational efficiency.
- IT Professionals – Individuals in IT support or system administration roles who want to expand their knowledge of automation technologies and how they integrate with existing systems.
- Project Managers – Managers responsible for overseeing automation projects who need to grasp the fundamentals of RPA technology, platform selection, and implementation.
- Process Improvement Specialists – Professionals involved in identifying process inefficiencies who seek practical solutions to optimize workflows through automation.
- Automation Enthusiasts – Individuals keen to learn about RPA and how it can streamline operations and drive digital transformation within organizations.
- Managers in Financial Services & Insurance – Professionals in industries like finance and insurance, where RPA has demonstrated significant impact in reducing operational costs and enhancing service quality.
This course is ideal for anyone looking to gain a foundational understanding of Robotic Process Automation, including its applications, technical components, and benefits for business operations.
The RPA Foundation course concludes with an official APMG Examination, designed to assess the participant’s understanding of the core principles and techniques of service automation. This structured evaluation ensures that learners have acquired the foundational knowledge needed to design and deliver automated services confidently. Below are the key details about the examination:
- Material Allowed: This is a closed book exam. Study materials, including the course guide, are not permitted during the examination.
- Exam Duration: The exam is 60 minutes long. Candidates taking the exam in a language other than their native or working language receive an extra 25% of time, extending the duration to 75 minutes.
- Marks and Scoring: The exam consists of 40 multiple-choice questions, each worth 1 mark. There is no negative marking, and unanswered questions will receive no marks. To pass, participants must score 26 marks (65%) or more. An elevated pass mark of 30 marks (75%) is required for individuals aspiring to become trainers.
- Complexity: The exam includes questions at Bloom’s Levels 1, 2, and 3. Bloom’s Level 1 focuses on recalling basic facts and concepts, such as defining service automation principles or identifying key components of the framework. Bloom’s Level 2 tests the understanding of concepts, such as explaining how automation enhances service delivery models. Bloom’s Level 3 involves applying knowledge in practical contexts, such as determining the best blueprinting technique for a specific automated service design.
This examination is designed to confirm that participants have achieved a solid foundation in Robotic Process Automation, enabling them to apply their knowledge effectively in real-world RPA projects and initiatives.
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Testimonials & Course Reviews
The RPA Foundation course was an eye-opener for me. It gave me the foundational knowledge I needed to start implementing RPA solutions in my company. The practical guidance on designing workflows and automating tasks was invaluable, and I’m now confident in setting up bots for process automation.
I come from a software development background, but I was pretty new to RPA when I took the course. It was a game-changer for me. The course gave me a solid understanding of RPA’s history and the big-picture reasons why it’s such a big deal in industries like finance. The hands-on parts, especially around workflow design, variables, and data types, were super practical and gave me the tools I needed to start creating RPA bots.
What I really liked was how it tied everything together with business processes, helping me understand how to align RPA with broader automation strategies. Now, I’m leading RPA projects at my company, automating repetitive tasks, and already seeing a huge boost in efficiency. This course definitely fast-tracked my RPA journey and is perfect for anyone looking to dive into automation.
I had heard a lot about RPA, but this course really helped me understand the depth of its potential. The modules on automation orchestration and workflow design gave me a hands-on understanding of RPA. I can already see the positive impact it will have on our business operations!
As someone new to RPA, this course was the perfect starting point. It not only covered the technical aspects of RPA but also focused on how it can improve operational efficiency. The real-world examples were particularly helpful, and I feel ready to contribute to my company’s RPA journey.
I enrolled in the Robotic Process Automation Foundation course to better understand how automation could streamline operations within our healthcare services organization. What stood out most was the course’s balance between theory and practical application. The way it introduced core concepts like RPA workflow design, bots, and automation orchestration gave me a clear understanding of how we can implement RPA across various departments, from patient intake to billing.
The case studies were particularly insightful, offering a look into real-world applications of RPA across different industries. I especially appreciated the section on quality control and exception handling, as we face complex processes that require high accuracy. This course has enabled me to design and implement RPA solutions that will save us time and reduce human error. I feel much more confident in driving the RPA strategy for my organization, and I look forward to taking the next step in RPA implementation.
The RPA Foundation course was comprehensive and easy to follow. It gave me a clear understanding of RPA’s role in business transformation. The focus on automation orchestration and monitoring controls was especially valuable for the consulting projects I’m working on.
This course provided me with a solid foundation in RPA concepts and best practices. I particularly appreciated the focus on quality control and exception handling, which I can apply directly to improve process reliability in my team’s automation projects.
The RPA Foundation course was a great learning experience. It helped me understand how to identify and automate key business processes. I now feel empowered to lead RPA initiatives within my company, thanks to the in-depth knowledge and practical skills gained from the course.
