Robotic Process Automation (RPA) is reshaping the way professional organizations function, providing a highly effective means to streamline workflows, minimize manual errors, and accelerate digital transformation. Yet, what precisely is RPA, and how can you determine when, where, and why it should be implemented?
In this 45-minute webinar, you’ll gain a foundational understanding of RPA and explore the key business drivers that make it essential for modern enterprises. We’ll introduce the characteristics of a High-Performing Back Office, including how centralization, standardization, and automation create the ideal environment for digital operations. You’ll also learn how to recognize “swivel chair processes”—rule-driven, repetitive, and data-heavy tasks that are ripe for automation.
The session will highlight how RPA drives operational efficiency through cost reduction, process accuracy, and regulatory compliance while also boosting customer satisfaction by decreasing delivery time and improving user experience. We’ll also cover how RPA differs from other automation methodologies like Service Automation Framework (SAF) and Business Process Management (BPM), and explain the various models of RPA Centres of Excellence (CoEs), Centralized, Federated, and Hybrid.
This session is the perfect starting point for professionals seeking to understand RPA’s strategic role and prepare for the RPA Foundation Certification.
What You’ll Learn:
- What is Robotic Process Automation and how it works
- How to identify ideal processes for automation using the “Swivel Chair” criteria
- The key business drivers behind RPA adoption: efficiency, compliance, and customer satisfaction
- Differences between RPA, Service Automation Framework (SAF), and Business Process Management (BPM)
- The role of RPA Centres of Excellence and their implementation models
- Your next step: how to pursue the RPA Foundation Certification and available learning formats (SPO, ATO, SSK)
Speaker:
Jan Willem Middelburg, President of the Data Science Institute (DASCIN)
Target Audience:
Public – business analysts, operations managers, IT professionals, transformation leads, and anyone interested in automation-driven efficiency.
Register now to secure your spot!
Date: 28 August 2025
Time: 10.00 AM Central London Time (GMT+0)
Duration: 45 minutes
