Artificial Intelligence is a transformative force driving innovation, decision-making, and operational efficiency across industries. But behind the headlines, what are the foundational AI concepts every professional should understand? In this 45-minute webinar, we unpack the core distinctions between weak, strong, and general AI, helping you understand how these categories translate into real-world applications. You’ll explore when narrow AI (like chatbots and recommendation engines) is appropriate, reflect on the theoretical future of strong and general AI, and evaluate their practical relevance for business and society. We then turn to machine learning (ML)  the engine behind many AI systems. You’ll learn how to select the right type of ML (supervised, unsupervised, reinforcement) for different use cases in healthcare, finance, and retail. [...]

Service delivery is undergoing a radical transformation—from manual interactions to intelligent, self-service systems that operate around the clock. In this 45-minute webinar, you’ll explore the core concepts of Service Automation, as outlined in the Service Automation Foundation certification syllabus. This session is ideal for professionals who want to understand how automation can redefine customer service, operations, and digital user experiences. We begin with the foundational concept of automation as a feedback-driven process, and introduce Service Automation as a structured practice that leverages self-service technologies and enables user autonomy. You’ll also learn the key elements that define a service in a professional context—such as delivering value, facilitating outcomes, and eliminating the burden of ownership of cost and risk. The webinar [...]